Customer Service

1522-4891

  • Weekdays 09:00 am-06:00 pm
  • Lunch 12:00 pm-01:00 pm
  • Closed on Saturdays, Sundays and holidays
FAQ

You can consult us through the [Q&A] board on our official online mall
[https://smartstore.naver.com/sasemall] or [phone number 1522-4891].

Frozen food can only be stored in a frozen state unless it has to be defrosted before cooking.
Long period refrigeration or the process of refrigerating defrosted products again,
can lead to a high risk of spoilage.

The expiration dates vary depending on the products. Check the back of the packaging for the exact date.
Thai and Vietnamese products expire 24 months after the manufacturing date. Domestically produced
(possibly the chicken ingredient is originated from Brazil, United States) products expire 9 months after the manufacturing date.
Make sure to check the dates on the back of the packaging before cooking.

Each product has different directions to cook. Make sure to check the back of the packaging for details on the precise cooking times.
You can also check cooking directions on our homepage and the official online mall.
Ex) Buffalo Chicken Middle Wing: Fry/4-5 minutes at 170℃~180℃, Oven/10-12 minutes at 170℃~180℃
Ex) Fried Chicken Karaage: Fry/4-5 minutes at 170℃~180℃
Ex) Frozen Breaded Shrimp: Fry/3-5 minutes at 160℃~170℃
Ex) Smoked Boneless Whole Duck Meat: Oven/10-15 minutes at 180℃~200℃

Individual customers can purchase products through our official online mall [https://smartstore.naver.com/sasemall].
Corporate and business customers can consult us through [phone number 1522-4891] / Homepage [customer service]-> [Q&A]

We don’t accept individual membership, but corporate and business customers can consult us
through [phone number 1522-4891] / Homepage [customer service]-> [Q&A]

Customer Voice
#Attach File

Consent to collect and utilize personal information (required)

Privacy Policy of SASE Co., Ltd.

A. Collected Personal Information

SASE Co., Ltd. is collecting the following personal information for membership enrollment, consultation, service application, etc.

  • ◈ Name, social security number, ID, password, security question and answer, email address, address, contact number, cell phone number, and occupation can also be generated and collected through service usage or business process.
  • ◈ User's browser type and OS, search word, IP Address, date and time of visit, defect usage record, service usage record, access log, cookie, access IP information, payment record, suspension record

B. Collection of Personal Information and Purpose

SASE Co., Ltd. uses the collected personal information for the following purpose.

◈ Fulfillment of contract regarding service provision and settlement of charges for service

Content provision, delivery and mailing of bills etc., verification of financial transaction and financial service, approval of purchase and charge, collection of charge

◈ Member Management

Identification according to the use of membership service and restricted identification system, personal identification, prevention of illegal use of delinquent members and prevention of unauthorized use, membership confirmation, restriction on registration and number of registrations, confirmation of consent of legal representative when collecting personal information of children under the age of 14, verification of legal representative at a later date, record preservation for dispute settlement, complaint handling etc, forwarding matters of notification

◈ Used in marketing and advertising

Development of new services (products) and service provision, advertisement posting and service provision according to statistical characteristic, validation of service, identifying access frequency, statistics on the use of services by members, forwarding advertising information such as events

C. Holding and Using Period of Personal Information

In principle, personal information will be destroyed immediately after collecting and using it. However, the following information shall be retained for the period specified below.

<Reasons for retention of information by internal policy>

◈ Member ID

  • - Reason for preservation : To prevent confusion in service use
  • - Retention period : 1 year

<Reason for retention of information under relevant statutes>

If it is necessary to preserve it under the provisions of related Acts, such as the Consumer Protection Act in commercial law, E-commerce, etc, SASE Co, Ltd. shall keep member information for a certain period prescribed by the relevant Acts and subordinate statutes. In this case, SASE Co, Ltd. only uses the information for storage purpose, and the retention period is as follows.

◈ Records of contracts or withdraw subscriptions, etc.

  • - Reason for preservation : Consumer Protection Act in E-commerce, etc.
  • - Retention period : 5 years

◈ Records of payment and supply of goods, etc.

  • - Reason for preservation : E-commerce consumer protection law
  • - Retention period : 5 years

◈ Records of consumer complaints or disputes

  • - Reason for preservation : E-commerce consumer protection law
  • - Retention period : 3 years

◈ Records of identification

  • - Reason for preservation : The law regarding the promotion of information and communication network use and protection of information
  • - Retention period : 6 months

Enter personal information

Name
E-mail
Contact information
- -
Captcha
(Please enter the number next to it.)